SHIPPING & RETURNS
Thank you for visiting LV Poké Shop.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2–4 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
LV Poké Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
LV Poké Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the US and Puerto Rico.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
LV Poké Shop will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Return & Exchange Policy
You may return most new, unopened items sold by LV Poké Shop within 5 days of delivery for a refund.
Refunds are usually issued within 72 hours after we receive the returned items back. Items must be received back in the same condition as we sent them in or we will not be able to accept a return. If for example you improperly packaged the items and they get damaged in shipping or you have opened items and they are not sealed anymore, we will NOT accept a return.